1. Introduction

This Privacy Policy describes how OmniUmbrella (“OmniUmbrella,” “we,” “us,” or “our”) collects, uses, and protects information obtained from clients and users of our services. We respect your privacy and are committed to protecting your personal and business information.

2. Information We Collect

In the course of providing IT services, we may collect:

Personal Information

• Contact details (names, email addresses, phone numbers, business addresses)
• Job titles and roles
• Authentication credentials (when necessary for service delivery)

Business Information

• Network configurations and system specifications
• Software inventories and licensing information
• IT infrastructure details
• System logs and performance data
• Business operational information necessary for IT support

Technical Information

• IP addresses
• Device information
• System and application usage data
• Technical logs and diagnostic information

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our IT services
• Respond to service requests and technical issues
• Monitor systems for security threats and performance issues
• Manage client accounts and billing
• Communicate regarding service updates or changes
• Comply with legal obligations

4. Information Access and Control

OmniUmbrella is committed to transparent IT management:

• We provide clients direct access to their systems and data
• We never “lock out” clients from their own systems
• We maintain documentation of all system configurations
• Clients retain ownership and control of all their data and accounts

5. Information Sharing

We do not sell client information. We may share information with:

• Third-party service providers working on our behalf (with appropriate confidentiality agreements)
• Legal authorities when required by law or to protect rights and safety
• Business partners only with explicit client consent

6. Data Security

We implement strong security measures:

• Administrative, technical, and physical safeguards
• Employee confidentiality training and policies
• Encryption of sensitive data
• Regular security assessments and updates
• Prompt notification of any security incidents affecting client data

7. Data Retention

We retain information for as long as:

• Needed to provide services
• Required for legitimate business purposes
• Necessary to comply with legal obligations
• Upon termination of services, we return or securely destroy client data according to our Service Agreement

8. Client Rights

Clients have the right to:

• Access their information
• Correct inaccurate information
• Request deletion of information (subject to legal retention requirements)
• Restrict processing of information
• Receive their data in a portable format
• Withdraw consent for optional processing activities

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify clients of significant changes through:

• Email notification
• Notices on our company website
• Direct communication with primary contacts

10. Contact Information

For questions or concerns about this Privacy Policy or our data practices, please contact us at:

hello@omniumbrella.com