Insight
May 13, 2025
What Happens When You Hire the Wrong MSP? (Real Stories)
By Matthew Wright
The wrong IT solution

A bad Managed Service Provider doesn’t just waste your money—it can put your entire business at risk.

Here are real stories we’ve seen firsthand:

 

The Company That Lost a Week of Business

One client came to us after their MSP failed to properly back up their systems. When ransomware hit, the backups didn’t work. They lost five days of business data and spent thousands in recovery costs.

The Business Held Hostage by Their IT Provider

Another business approached us after their MSP refused to hand over admin credentials and documentation when they tried to leave. The provider delayed the transition, costing them weeks of productivity.

The “Help Desk” That Never Helped

One client suffered months of slow, unresponsive support. Tickets took days to resolve. Employees couldn’t get work done because their MSP treated them like just another number.

The Business Bleeding Money on Unnecessary Upgrades

A client came to us after years of being upsold on hardware and software they didn’t need. Their IT costs were sky-high, and much of their infrastructure was overkill.

At OmniUmbrella, we specialize in fixing these messes and helping businesses rebuild their IT strategy from the ground up—with transparency, honesty, and proactive partnership.

Your IT Partner, Not Just a Provider

At OmniUmbrella Technologies, we’re committed to cutting through the noise and helping you make the smartest, most cost-effective IT decisions for your business. No gimmicks. No sales games. Just the support and expertise you need to grow and succeed.

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