Before you commit to another Managed IT Services contract, make sure you’re asking the right questions—because the wrong provider could cost you far more than you think.
Here are the nine essential questions every business should ask before signing on the dotted line:
1. What’s included—and what’s not?
Many IT contracts hide key services behind vague language or “optional” fees. Get a clear, itemized list of services covered.
2. How flexible is the contract?
Can you scale up or down without penalties? Can you leave if the partnership isn’t working?
3. How do you handle after-hours emergencies?
Technology doesn’t keep business hours. Make sure after-hours and weekend support is included.
4. Are you hardware/software agnostic?
If your IT provider makes money from selling equipment or licenses, their advice may not be in your best interest.
5. What’s your average response and resolution time?
Get real metrics, not vague promises.
6. Who owns my data and system documentation?
You should retain ownership and access at all times.
7. What’s your process for onboarding and offboarding?
A smooth transition is crucial. Make sure they can explain how they’ll integrate with your team—and how they’ll exit if needed.
8. Do you provide strategic guidance or just technical support?
A good MSP offers more than help desk services. They should act as a trusted advisor.
9. How do you measure success?
Make sure their success metrics align with your business goals—not just ticket resolution speed.
At OmniUmbrella, we welcome these questions. We want you to ask them. And we’re proud of the answers we give.
Finding Your Perfect IT Partner
The right IT provider acts as a trusted advisor who aligns technology with your business goals while respecting your budget. They function less like a vendor and more like an extension of your team.
At OmniUmbrella, we built our business model specifically to address the frustrations business owners experience with traditional MSPs. Our transparent pricing, direct access to experienced technicians, and client-first approach deliver better results at lower total costs.
Want to learn more about our approach to IT support? Explore our comprehensive service offerings or discover why businesses across DFW choose us as their technology partner.
Ready to discuss your specific needs? Contact us today for a no-obligation consultation. We’re happy to answer these five questions—and any others you might have—to show you how IT support should work.
