About Us
At OmniUmbrella, we're on a mission to transform how businesses experience IT support. We believe technology services should be delivered with integrity, transparency, and genuine care for your business success – not hidden fees, sales pressure, or holding your systems hostage.
OmniUmbrella wasn’t just born from our frustration—it was born from yours.
After years inside the MSP industry, we saw far too many companies overcharged, underserved, and left in the dark. We watched IT vendors use complexity as a weapon—hiding behind jargon, ignoring support requests, and holding critical systems hostage.
It wasn’t just inefficient. It was unethical.
So, in 2022, we created OmniUmbrella to bring transparency, trust, and sanity back to IT support. We built our model around what businesses actually need: clear communication, fair pricing, fast answers, and solutions that grow with you—not hold you back.
Our Approach
We built OmniUmbrella on a set of principles that directly challenge industry norms:
Transparency Above All
We believe you deserve to know exactly what you’re paying for and why. That’s why we:
- Never mark up hardware or software purchases
- Provide clear, device-based pricing with no hidden fees
- Document everything we do in plain language
- Make recommendations based on business value, not profit potential
Partnership, Not Just Service
Partnership, Not Just Service
- Learning your business, not just your technology
- Providing guidance and education, not just fixes
- Ensuring you maintain control of your systems and accounts
- Building relationships with the people behind the devices
Expertise Without Ego
Our team brings deep technical expertise without the technical attitude:
- Senior-level technicians handle your systems
- We explain complex concepts in clear, accessible language
- We’re not afraid to admit when we don’t know something
- We continuously invest in training and development
Responsiveness That Respects Your Time
We know downtime costs you money and frustration. That’s why:
- We answer the phone when you call
- You talk to technicians who know your business, not anonymous help desk staff
- Most issues are addressed within hours, not days
- We proactively monitor systems to prevent problems before they impact you
Our Founders
Matthew Wright
Matthew brings more than 15 years of deep technical experience in infrastructure, cybersecurity, and enterprise systems. He’s the architect behind our service delivery model—building solutions that are secure, scalable, and tailored to real business needs.
But what really sets Matthew apart? He doesn’t just understand the tech—he understands why it matters to your business. Whether it’s eliminating vulnerabilities or future-proofing your systems, he brings clarity and calm to even the most complex IT challenges.
“Good IT isn’t about flashy tools—it’s about making businesses stronger, smarter, and safer. That’s the standard I build for.”
Sean McDonald
With decades of experience in IT operations and client services, Sean’s focus is simple: build trust, deliver value, and never overcomplicate the solution. As the voice of the client inside OmniUmbrella, he ensures every engagement starts with a deep understanding of what matters most to you.
Sean is an expert in aligning IT with long-term business goals—translating technical strategy into real-world growth. He’s also committed to transparency, honesty, and keeping things human in an industry that too often hides behind buzzwords.
“Our clients don’t just want IT support—they want someone they can actually rely on. That’s what we promise. That’s what we deliver.”
Our Technical Team
We don’t outsource your support or pass you around. Our technicians are experienced, local professionals who know the systems you use and the challenges you face.
From infrastructure planning to complex troubleshooting, our team handles everything with clarity, speed, and a deep respect for your time. We assign dedicated experts to each client, so you always work with someone who knows your business—not someone reading from a script.
This is IT support that feels in-house, even when it’s not.
Every OmniUmbrella technician:
Has at least 5 years of industry experience
Undergoes rigorous technical and client service training
Is empowered to solve problems without unnecessary escalations
Maintains ongoing education in their specialties
Our Promise to You
When you choose OmniUmbrella, you get more than tech support—you get a team that takes ownership.
- Honesty in all our communications and recommendations
- Transparency in our pricing and processes
- Responsiveness when you need assistance
- Expertise that evolves with changing technology
- Partnership that prioritizes your business success
We show up when it matters, respond like it’s our own business on the line, and always operate with transparency. We don’t markup hardware, hide behind jargon, or disappear when things go wrong.
You’ll always know what we’re doing, why we’re doing it, and how it helps your business move forward.
Because real partnership isn’t just a value—it’s the standard.