Co-Managed IT Service
Strengthen Your Internal IT Capabilities
Your in-house IT team does a lot. We help them do more—without burning out or losing focus on what matters.
OmniUmbrella’s Co-Managed IT service gives you additional capacity and expertise exactly where you need it.
Whether you need after-hours support, project-based help, or ongoing strategic collaboration, we work as an extension of your team. No overreach. No power struggles. Just partnership that works.
Key Benefits
What you can expect when we support your internal team
Enhance Your Capabilities
Gain access to specialized expertise that complements your internal team’s strengths. Whether you need help with complex networking, security, cloud migrations, or strategic planning, we provide the knowledge without you having to hire additional full-time staff.
Increase Your Capacity
Let your internal resources focus on strategic initiatives while we handle routine maintenance, monitoring, and support. We can scale our involvement up or down based on your current projects and needs.
Maintain Control
Unlike traditional MSPs that try to take over, we respect your team’s authority and processes. You decide what we handle and what stays in-house, creating a truly collaborative relationship that makes everyone more effective.
Flexible Support Options
Overflow and after-hours coverage when your team needs backup
Project-based support for rollouts, audits, or seasonal surges
Access to senior engineers for escalated issues
Specialized Expertise
Expertise in areas your team may not specialize in
Support for niche technologies or compliance frameworks
Vendor liaison and procurement support when needed
Strategic Collaboration
We assist with planning and budgeting
Offer guidance on long-term tech decisions
Act as a sounding board without stepping on internal authority
Co-Managed IT:
Support That Complements Your Team
Workstation & Server Management
Computer issues slow teams down. When systems lag or fail, productivity suffers and deadlines get missed.
We help your internal team keep everything running smoothly. Whether it’s updates, troubleshooting, or hardware setup, we’re there to extend your support capacity—without taking control.
What We Handle:
- Ongoing maintenance and updates
- Remote problem-solving and diagnostics
- Deployment of new machines or upgrades
- Backup system management and support
Why It Matters:
- Reduces help desk overload
- Prevents avoidable downtime
- Keeps your team focused on higher priorities
Network & Security Management
A missed update or unsecured connection can expose your entire company. We’ve seen it happen—simple mistakes causing major damage.
We help your team stay ahead of risks by securing your network and filling any expertise gaps in your current setup.
What We Handle:
- Network troubleshooting and configuration
- Firewall and router management
- Advanced threat protection and monitoring
- Security protocol and compliance support
Why It Matters:
- Strengthens your defense without replacing your team
- Keeps your network stable and safe
- Frees up your internal team for project work
Complete IT User & Cloud Administration
When a new hire doesn’t have the right access—or a terminated account stays active—it creates security and productivity issues.
We take care of everyday user management, cloud app administration, and permission controls so your team doesn’t have to.
What We Handle:
- Account setup and deactivation
- Microsoft 365 and Google Workspace management
- Support for business-critical apps
- Access change tracking and reporting
Why It Matters:
- Prevents shadow IT and permission gaps
- Saves time for your team
- Reduces the chance of costly human error
VOIP & Communication Solutions
VOIP systems are essential but often unreliable when set up incorrectly. We help fix what’s broken—or build it right the first time.
Whether it’s dropped calls or growing pains, we help your team improve internal and external communications.
What We Handle:
- VOIP platform implementation and tuning
- Troubleshooting call quality and latency
- User training and configuration
- Vendor coordination and platform transitions
Why It Matters:
- Protects your brand reputation
- Makes remote work easier
- Supports better collaboration across teams
Help Desk & Onsite Support
Even the best IT teams get overwhelmed. We support your internal staff by taking care of escalated issues or high-volume demand—without stepping on toes.
What We Handle:
- Tier 2 and Tier 3 issue resolution
- Onsite visits when remote isn’t enough
- Overflow support during peak times
- Documentation of resolved issues for internal tracking
Why It Matters:
- Shortens wait times for your users
- Gives your internal team breathing room
- Keeps support personal, not generic
Backup & Disaster Recovery
When data disappears, you don’t get a second chance.
We partner with your internal IT team to ensure your backups work the way they should—tested, verified, and ready when you need them.
What We Handle:
- Backup configuration and validation
- Routine recovery testing
- Cloud and local backup options
- Full-device protection strategy
Why It Matters:
- Prevents critical data loss
- Speeds up recovery after incidents
- Gives leadership peace of mind
Pricing Approach
Our Co-Managed IT services are tailored to match the size of your environment and the support needs of your internal team. We charge a predictable monthly rate based on the number of devices we manage, with additional services scoped as needed for special projects.
You’ll never see inflated pricing or markup games—just real support, priced fairly.
Ready for a Different Kind of IT Support?
Discuss your Co-managed IT needs with our team.